Q: What equipment do I need to have ICTC Broadband Internet, and what is the cost?
Your computer will need to be equipped with a network card – either wireless or wired prior to installation, but rest easy as most computers are already equiped with at least a wired network card and many have both wired and wireless.
If you want to do away with the cords and connect wirelessly within your home - such as with a laptop or when cables are not feasible, you will need a wireless router. There are many wireless routers available from retail stores and we encourage that you pick a quality brand such as Dlink, Netgear, or Linksys – however most any wireless router will usually be sufficient. Our installers often carry new routers, so be sure to inquire should you prefer to obtain one from us directly.
Though it is possible to connect your computer directly to our equipment, it is highly encouraged that you obtain a router to act as a firewall between the internet and your equipment. Doing so will greatly increase your home network security.
Q: What do I do when I am downloading e-mail and it gets hung up on a message?
You can view your e-mail through ICTC’s Web Mail interface and remove the problem e-mail message.
- Go to www.ictc.com and click on INTERNET and “Web Mail” option
- Login and view your e-mail messages, delete the problem e-mail message
- If the message has an attachment that you want to keep, right click the attachment and click on “Save As”, specify a location and click save.
- You can now go back into your regular e-mail program and download the rest of your messages.
Q: How do I change my username (login name) or password?
You need to call our helpdesk 1-888-201-3150 and request the change.
Q: When I try to send or receive e-mail it rejects my password, what do I do?
You need to check your e-mail settings. Go to “E-mail Settings” under the help section for the e-mail program that you use.
Q: What happens to the e-mail messages I delete?
Once you delete messages from the Inbox, Outbox, Sent Items, Drafts; the messages go to the Deleted Items folder. If you want to permanently delete the messages, you need to delete them from the Deleted Items folder. Once permanently deleted, messages can no longer be retrieved from your computer.
Q: What is a “URL?”
URL is an acronym short for “Uniform Resource Locator”. It’s the fancy way of saying Internet web address. For example a web address is www.ictc.com.
Q: Why do I get an error message when hitting the “Back” button?
Sometimes as you are browsing the Web and hit the “Back” button, you get an error message telling you the previous page has expired.
Did the page actually expire in the twenty seconds since you were just there? It’s not likely. The reason the error occurred is probably because the previous page was dependent on some sort of outside information you provided or was generated by some sort of script.
As an example, going “back” to a previous page when making an online transaction may cause you to accidentally order something twice. To prevent this from happening, a merchant’s site may disallow you from going back to a prior page by showing the “Expired Error” message. Hitting the “Refresh” button, however, should allow you to re-post the information and reload the page.
Q: Can I surf the Internet and download files at the same time?
Absolutely! You can browse around the Internet while simultaneously downloading a large file. Keep in mind, however, that each action will have to share the available internet speed from your internet connection, so the download may not be as fast – especially if you have a slower connection such as dial up.
Q: Sometimes when I go to download a web page it seems to get “stuck” and the requested page does not appear. When this happens, I go back to the address bar and type the web address in again and it works. Am I doing something wrong?
It doesn’t sound like it. Remember, the Internet is like a huge highway system with traffic going in a variety of directions all at the same time. Sometimes, traffic can get “held up” at intersections along the way. If this happens to you again, a simpler way of re-attempting to download the web page is to hit the “Stop” button, located on the browser’s menu bar, to cancel the download and then the “Refresh” button, also on your browser’s menu bar. This “getting stuck” phenomenon apparently happens frequently enough for browser makers to have created a button to help out in these situations. If the page download still seems stuck after hitting “Refresh,” click “Stop” on your browser’s menu bar, bookmark the web page and come back to it later.
Q: I am having trouble accessing any web pages, what is wrong?
If you have DSL, the first thing you will need to do is reboot your modem and then your router. To reboot the modem, locate the power cord on the back of it. It should be a small black cable with a round end that plugs directly into the box itself, an AC adapter cord. Pull that out, all the lights on the front of the box should go out. Wait about twenty seconds and then plug it back in. Once the lights come on again, if you have a router, follow the same procedure with that. After rebooting, try accessing the internet. If it still isn’t working, please contact our helpdesk and they can troubleshoot with you further.
Q: What is DSL?
DSL (digital subscriber line) is an always-on Internet connection that uses the same regular wiring as your telephone service.
DSL allows you to take advantage of the unused bandwidth that already exists on your phone line. DSL enables one to use the remaining 99 percent of a regular phone line to transport high speed data, television, dense graphics, and movies without interfering with regular phone services. This means that one could enjoy fast, permanent connection to the Internet while talking on the phone.
Q: How Fast is DSL?
ICTC DSL is capable of speeds up to 5 Meg, but distance from uur internet equipment can have an impact. Our DSL “reach” products are capable of providing almost all of our customers with 1 Meg DSL service.
Q: Is DSL available in my area?
ICTC has the capabilities to reach almost every single one of their customers.
Q: Can I talk on the phone and use the DSL Internet at the same time?
Yes. Even though DSL travels to your location over the same wires as the telephone , the DSL signal is completely isolated from your telephone service, and allows you to enjoy the freedom of an always-on Internet connection without tying up your phone line.
Q: Do I need to have special wiring installed?
No, the vast majority of homes and businesses will not need special wiring, as DSL works over the same lines that carry your telephone service.
Q: Being that it shares the same line, will DSL cause problems with my phone service?
No, DSL uses frequencies far above what the human ear is capable of hearing. Special filters help to keep the two separate signals from interfering.
Q: Can I get DSL in my apartment building?
Yes, since DSL uses existing phone lines there is no need to have special wiring done, so you won’t have to worry about violating your lease.
Q: What are the computer requirements to receive ICTC’s DSL Internet Service?
Most computers in use today easily meet the requirements; although the faster your computer system is the faster your Internet experience will be.
If you have questions about computer requirements, you can receive assistance through our Internet Help Desk at 1-888-201-3150.
Q: Basic troubleshooting steps if your DSL is down.
- Reboot your DSL Modem by unplugging the power cord for 10 seconds and plug it back in. Wait for the link light to come back on.
- Reboot your router by unplugging the power cord for 10 seconds and plug it back in. (If you do not have a router go to step 3)
- Reboot your computer.