Important Backup Power Information For Fiber Optic Customers

Attention ICTC Customers: A recent FCC ruling was issued in regard to ICTC’s obligation to
provide access to 911 service during a power outage.
If you have home phone service over fiber optic cable, it requires electric power to operate. To avoid a disruption of home voice service during a power outage – and to maintain the ability to connect to 911 emergency services — ICTC provides you with an eight-hour battery backup at no charge.
What Your Backup Battery Can and Can’t Do for You
The battery backup provided by ICTC must be kept connected to a power source so that it maintains a charge. This will allow you to continue to use your home voice services during a power outage. The battery provided by ICTC is expected to last at least 8 hours on standby power. That means the
backup battery should give you approximately 8 hours of talk time. Cordless phones, home security systems, the internet, medical monitoring devices, routers and other equipment are not powered by the ICTC battery backup during a power outage. If you want these devices to operate during an outage, you should purchase a separate battery backup designed to support that equipment.
Instructions for Proper Care and Use of Your Battery
Our service technician will provide you with verbal instructions that will include proper operation of the battery backup to ensure that it will function as needed during a power outage. Because environmental factors such as temperature can also shorten the battery’s life, ICTC technicians will make every effort to install the battery backup in a location at your premise that stays above 41°F and below 104°F. The battery backup provided to you by ICTC will last approximately 5 years. ICTC will maintain and replace it should it stop working. If your services stop working, or if your battery backup starts to make a beeping sound or the green light is out, please verify that it is plugged into an electrical outlet. If your services are not restored, or if the beeping continues, please call our business office at 800-350-9137.